Shipping policy

Thank you for shopping with us! We work with trusted suppliers and shipping partners to deliver your orders safely and conveniently.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.

2. Delivery Times

Estimated delivery time is usually 5 days maximum. However this might be different  depend on your destination and the product ordered.

estimated delivery times, not guaranteed delivery dates.

Delivery may take longer because of customs processing, weather, carrier delays, public holidays, or other circumstances outside our control.

3. Shipping Costs

We offer free shipping on all orders

4. Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow 1–2 business days for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please don't worry. International shipments can sometimes take time to receive their next carrier scan.

5. International Shipping & Customs

Some products may be shipped directly from one of our international suppliers or fulfillment partners.

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or additional fees charged by the destination country are the customer's responsibility.

We recommend checking your country's import regulations before placing an international order.

6. Shipping Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect postal codes
  • Missing apartment/unit numbers
  • Incorrect recipient information

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you before the order is shipped.

7. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If a package appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact our customer service team.

We will investigate the shipment with the relevant carrier or supplier and work with you toward an appropriate solution.

Please understand that delivery times can occasionally be affected by circumstances outside our control.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product
  • A brief description of the problem

We will review your request and provide the appropriate solution in accordance with our return/refund policy.

9. Multiple Products in One Order

If your order contains multiple products, they may be shipped separately.

This can happen when products are fulfilled by our different  or warehouses.

You may therefore receive multiple packages and separate tracking numbers for a single order.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages unless this was clearly stated at checkout.

10. Delivery Address Changes

If you need to change your shipping address after placing an order, contact us immediately.

We can only request an address change before the order has been shipped. Once an order has been dispatched, we may be unable to change the delivery address.

11. Refused or Undeliverable Packages

If a package is returned to us because it was refused, the address was incorrect, or the package could not be delivered, we may contact you to arrange reshipment.

Additional shipping costs may apply for reshipping an undeliverable package.

12. Shipping Restrictions

Some products may not be available for shipment to certain countries or regions because of carrier restrictions, customs regulations, or product-specific requirements.

If we are unable to fulfill an order because of a shipping restriction, we will contact you and, where applicable, arrange a refund.

13. Contact Us

If you have questions about your order or shipping, please contact our customer support team.

When contacting us about an order, please include your order number so we can assist you more quickly.

Thank you for shopping with us!